---
product_id: 8180900
title: "Design for Operational Excellence: A Breakthrough Strategy for Business Growth"
price: "€ 40.04"
currency: EUR
in_stock: true
reviews_count: 8
url: https://www.desertcart.it/products/8180900-design-for-operational-excellence-a-breakthrough-strategy-for-business-growth
store_origin: IT
region: Italy
---

# Design for Operational Excellence: A Breakthrough Strategy for Business Growth

**Price:** € 40.04
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Design for Operational Excellence: A Breakthrough Strategy for Business Growth [DUGGAN] on desertcart.com. *FREE* shipping on qualifying offers. Design for Operational Excellence: A Breakthrough Strategy for Business Growth

Review: Operational Excellence Made - Well, Operational - I recommend this book to managers in companies of all sizes, but I believe it will be particularly useful for organizations and companies doing lots of things with relatively few staff. I bought the book because of my current work in community banking - defined as banks with $1 billion in assets and less. These banks typically need to manage a myriad of tasks related to operations and compliance, and many of their processes often get created on the fly and then become de facto standard work. Silos develop as they grow in size and processes and communications really suffer. I like this book because it echoes what we always strove to do during my career in the Army: define what needs to be done (the mission), how well it needs to be done (the performance standard), and then create as simple a process as possible to accomplish the mission, making certain the unit can get the job done if leadership is eliminated. In my view, the key point in this book is that organizations can - and should - first define their desired future operational and then design and implement the necessary processes, without spending unnecessary time on the staircase of incremental improvement. For service companies, such as financial institutions, I recommend they also read Duggan's "The Office that Grows Your Business." This book will be useful for people who don't want to read through an entire book about Operational Excellence. I wrote a more detailed review about "Design for Operational Excellence's" relevance for community banks that is posted on the ABAJournal website. Well done Kevin!
Review: Very interesting book - The design principles are really clearly explained. It’s particularly interesting to read about the distinction between continuous improvement and operational excellence. The ideas are great. But the implementation will require without any doubt a sustained investment in the education of the complete workforce. Most certainly not “a walk in the park”. A must read for people who care about the efficiency of their organisation.

## Technical Specifications

| Specification | Value |
|---------------|-------|
| Best Sellers Rank | #779,104 in Books ( See Top 100 in Books ) #103 in Total Quality Management (Books) #4,554 in Business Management (Books) #5,730 in Leadership & Motivation |
| Customer Reviews | 4.4 out of 5 stars 104 Reviews |

## Images

![Design for Operational Excellence: A Breakthrough Strategy for Business Growth - Image 1](https://m.media-amazon.com/images/I/71vQ-iTvaGL.jpg)

## Customer Reviews

### ⭐⭐⭐⭐⭐ Operational Excellence Made - Well, Operational
*by R***S on March 19, 2013*

I recommend this book to managers in companies of all sizes, but I believe it will be particularly useful for organizations and companies doing lots of things with relatively few staff. I bought the book because of my current work in community banking - defined as banks with $1 billion in assets and less. These banks typically need to manage a myriad of tasks related to operations and compliance, and many of their processes often get created on the fly and then become de facto standard work. Silos develop as they grow in size and processes and communications really suffer. I like this book because it echoes what we always strove to do during my career in the Army: define what needs to be done (the mission), how well it needs to be done (the performance standard), and then create as simple a process as possible to accomplish the mission, making certain the unit can get the job done if leadership is eliminated. In my view, the key point in this book is that organizations can - and should - first define their desired future operational and then design and implement the necessary processes, without spending unnecessary time on the staircase of incremental improvement. For service companies, such as financial institutions, I recommend they also read Duggan's "The Office that Grows Your Business." This book will be useful for people who don't want to read through an entire book about Operational Excellence. I wrote a more detailed review about "Design for Operational Excellence's" relevance for community banks that is posted on the ABAJournal website. Well done Kevin!

### ⭐⭐⭐⭐⭐ Very interesting book
*by F***E on October 17, 2022*

The design principles are really clearly explained. It’s particularly interesting to read about the distinction between continuous improvement and operational excellence. The ideas are great. But the implementation will require without any doubt a sustained investment in the education of the complete workforce. Most certainly not “a walk in the park”. A must read for people who care about the efficiency of their organisation.

### ⭐⭐⭐⭐ A New Perspective for Lean: Linking Operational Excellence with Commercial Excellence
*by M***I on October 23, 2011*

The book "Design for Operational Excellence: A Breakthrough Strategy for Business Growth" looks at lean from a new perspective. Normally companies practice lean as an open-ended journey focusing on small but continual improvements. This approach is good but slow and requires strong leadership to make sure the gains are held and sustained. Moreover, there in no defined destination where the journey should lead to; lean is not tied up with business growth. Duggan has suggested that Operational Excellence is a well-defined destination. Operations could be designed to reach and maintain the status of excellence. This status of excellence is practically a self-healing flowing process that is extremely visual for both normal and abnormal flows. Such a visual system allows each and every employee to spot an abnormality as it happens and fix it before the flow stops. Management is now free to do offensive work to grow the business as the process is being "automatically" run at its best designed state. Duggan has architected a well-structured step-by-step approach to design a process that will achieve and maintain operational excellence. The lean tools are still being used the same way but now with a different perspective: to grow the business. I recommend this book to every lean thinker, practitioner and consultant.

## Frequently Bought Together

- Design for Operational Excellence: A Breakthrough Strategy for Business Growth
- Creating Mixed Model Value Streams: Practical Lean Techniques for Building to Demand, Second Edition
- Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques

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*Product available on Desertcart Italy*
*Store origin: IT*
*Last updated: 2026-02-24*