No software, no user guide and no asseble instructions in the delivery. please send them asap. tnx

Hi USB flash is sent with the package. There is software and user guide.

How I can have technical support?

Yes. mail to joanie12316@126.com

Can I use Microsoft word to create a document and formatting?

No, you can not use Microsoft Word to operate the Robot plotter. You can use most vector based drawing programs, but they will need output reformatting to work. This machine was designed to use Inkscape Drawing program. It is freeware and does support most other formats for conversion. It does have a built in word program for writing .

What is your return policy?

Lifetime service guide. One year warranty. Return every part and send to specified address, full amount will be refunded.

Fully operational. Shipping worldwide, on schedule.Duty & taxes paid at delivery

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Fully operational. Shipping worldwide, on schedule.Duty & taxes paid at delivery

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A3 Pen Plotter, iDraw1.0-16T A3 Working Area XY Plotter, Handwriting Writer Drawing Robot Kit iDraw Hand Writing Robot Kit -Assemble Needed

A3 Pen Plotter, iDraw1.0-16T A3 Working Area XY Plotter, Handwriting Writer Drawing Robot Kit iDraw Hand Writing Robot Kit -Assemble Needed

Product ID: 71100782

Details

Brand
iDrawHome
Color
A3 Working
Item Weight
5.4 pounds
Material
Aluminum Steel
Product Dimensions
13.78"D x x

📐16-inch A3 precision XY working area

🔧Almost assembled, quick final setup

⚙️H-bot structure for smooth, accurate plotting

€ 624.08

Duties & taxes included

In stock

Sold byAmazon ItalyDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Italy.

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Description

✍️ Elevate your creativity with precision-driven DIY plotting!

DIY ASSEMBLY EXPERIENCE - Almost fully assembled kit with clear guide—perfect for hands-on creators
RELIABLE POWER CONTROL - Upgraded main control board with improved power signal for consistent performance
LIFETIME SOFTWARE SUPPORT - Stay future-ready with continuous software updates included
PRECISION MEETS CREATIVITY - 16-inch A3 XY plotter workspace for detailed, large-scale designs
VERSATILE TOOL FOR INNOVATORS - Ideal for students, educators, researchers, and automation enthusiasts

The iDraw1.0-16T A3 Pen Plotter is a high-precision handwriting and drawing robot kit featuring a 16-inch XY working area and an H-bot structure for smooth, accurate plotting. Designed for DIY enthusiasts and professionals alike, it comes almost fully assembled with a detailed guide, upgraded control board for stable power, and lifetime software support. Compatible with laptops and PCs, this aluminum and stainless steel device is perfect for creative projects, research, and automation tasks.

Specifications

Best Sellers Rank	#532,000 in Office Products ( See Top 100 in Office Products ) #19 in Computer Printer Developers #95 in Wide Format & Plotter Printers
Brand	iDrawHome
Color	A3 Working Area
Compatible Devices	Laptop, Personal Computer
Customer Reviews	3.6 out of 5 stars 23 Reviews
Item Weight	5.4 pounds
Material	Aluminum , Stainless Steel
Product Dimensions	13.78"D x 13.78"W x 6.69"H

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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TrustScore 4.5 | 7,300+ reviews

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€ 624.08

Duties & taxes included

In stock

Sold byAmazon ItalyDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Italy.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

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5 days ago

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