Matrix Plus | 2-in-1 Robot Vacuum & Mop for Carpets & Hard Floors | Sonic Mopping & Powerful Suction for Pet Hair | Self-Empty Base | 45-Day Capacity | HEPA | LiDAR Nav | Black/Mocha | AV2630WA

This has been one of the best purchases I've made. I bought the 2-in-1 Vacuum & Mop model and it has made a huge difference. My house is all hard tiled floors with area rugs and this works extremely well for both vacuum & mopping modes. Before the first clean, it runs a "Discover Mode" where it maps out your house and all potential obstructions, it then shows a detailed map in the app. You then set rooms and zones on this map, "no go zones" are pretty self explanatory, the carpet zones are used so the robot doesn't mop any carpets or rugs when in mop mode. The robot automatically empties its dust bin into the charging base. Shark says you only need to empty the base once per 30 days; I find I need to empty it every week, but I have very high traffic in my house. You can schedule it to run daily which allows your floor to stay clean automatically. The dust bin has an integrated water/cleaner tank, you just fill this up with either Shark Vacmop cleaner, or water and your favorite mopping cleaner. I use a water/Pine Sol mix with a little bleach added. The vacuum is very strong and picks up pet hair with ease, you can change the suction power level in the app depending on what you need. To put the device in mop mode, you have to load water/cleaner then attach the mop pad attachment to the bottom of the device. The mopping mode works very well, the device moves the mop pad back & forth and spins around to make sure the floor gets clean. This has been a great device for my house, having all hard floors and living with a lot of people, this makes an enormous difference in how clean the floor is & stays. Just having a device that will automatically vacuum no mater if you remember or not, helps keep my house SO MUCH cleaner than it was before. If you're on the fence, buy it, you won't regret it.

My other brand robotic vacuum suffered Wifi death years ago. I thought a recognized brand, newer software, improved technology would get it done right... No. Beautiful out of the box, but note the large, CLEAR PLASTIC exterior of mop/dust bin cartridge displayed considerable external scuffing just mapping the house (which went flawlessly...3 times). Opening the Sharkclean App and product registration proved EZ. Labelling rooms on the map, and designating "carpet zones" (critical, unless you want your rugs mopped) took time, but proved simple. Once completed, the App cheerily suggested testing carpet limitations, important in a 50/50 carpet/tile/hardwood home. The robot failed miserably, repeatedly hesitating, then charging out over the carpeted areas (for example through doors into bedrooms). App only says to follow your robot to make sure it recognizes the boundaries, no real direction on what to do IF IT DOES NOT. So I a) Deleted, and replaced the carpet zones, then tried b) Deleting and re-mapping our home, even c) Deleting to download the Shark App again. Frustrated, I gave up and directed it to simply "Clean Home," to which it left its base and began spinning rapidly in place. Settled down and re-situated on its base and tried "clean room." It went to the correct room, mopped less than 1/4, and then departed, wandering aimlessly through our home trailing its wet mop. The control App has Stop, Pause, Return to Base commands, all of which HAD BEEN functional, but became "grayed out"-visible, but unresponsive. so I had to corral snd manually turn off the machine. I am pig-headed DIY, wasting a day as above, and in the process, incidentally encountered numerous postings on Reddit, documenting failure/frustration with the Shark Carpet Zone software in particular, persistently problematic over several years. I had researched robo-vacs over hours and never saw that in any review until I was forced to look it up. As an interesting aside, after thoroughly mapping our home, including all boundaries, the day warmed up and I was running the Shark with sliders now open, but screen doors still shut. Every time it passed a screen door and its LIDAR sensed freedom, the robot did a hard turn out the door into the screen, and inextricably high-bridged itself on the glass door runner until I rescued it. As mentioned, the unit and its base are attractive, but in less than a day it compiled more visible scuff than my old Neato did in a year. I was enthused about this products' self-cleaning base WITHOUT the need for replaceable bags, but the hassle factor setting up the map, along with poor detection of what, or what not, to mop finally convinced me to give up on the idea of a combo moping/vacuuming assistant. The base vacuum sounds powerful and efficient, punctuating each and every docking. I just realized I probably sent Shark back some dust.

I got this refurbished for $300, works like new and the AV2630WA model is way better than previous Shark models. I used to have a Shark IQ, one of the first self-empty models by Ninja, and it was garbage (never mapped correctly, got lost, wouldn't clean) but this one works perfectly out of the box. It maps the whole house (~1600sq ft) in like 15-20m. The app lets you customize rooms, spot clean, setup schedules, etc. Its not the best app for functionality, but compared to competitors I'd rather save $400 and have a clunky app. Be aware you have to remap everytime you move the base station or rearrange your furniture significantly. That may be a consideration for some. The mop function works great, but you do have to manually switch out the mop attachment, so it's something you have to plan for. For me, that's fine, we just switch it to mop mode when we're about to go to the park or something, and we can come back to a clean floor. You have to tell it where the carpet is on the app (so it doesn't mop carpet), and you can only map squares, so if you have a circular/curved rug that may cause inconveniences. I never buy one of these thinking we'll never sweep or mop, I buy them thinking: I'm paying $300 to have this much dirt cleaned off my floor every day without me having to clean it. And it does it while I'm at work. What was once an almost daily chore is now probably monthly (if not longer), and I just have to clean/maintain the robot every now and then. If Ninja just did a better job updating their app and servicing older models (i.e. updating firmware, repairs, parts, faulty sensor fixes, etc) they would be the best on the market in my opinion.

We have a fairly messy house, 4 kids, 4 dogs, and 4 cats. Everyone has long hair, and I am disabled, so unable to keep up with the house. I never thought we'd be able to use a robot due to clutter. My sister recommended one, so I started looking. I got this, I didn't get too helpful, I was sure I'd be sending it back. PROS: - My floors are clean, lol. The living room carpet has never looked this good. The kitchen floor looks great! The cat litter that gets spread on our bedroom floor is gone. - When it gets full, it takes itself to its base, empties, and picks up where it left off. - If the battery is about to die (15%), it goes back to its base. - When it empties into the base, the base holds the same amount of dirt as my full-sized, upright Dyson. I've only emptied it 3 times in 2 weeks of daily use, and 2 of those times were when the floor was in rough shape before we got it in better shape. CONS: - It takes FOR-EV-ER to set this thing up. Having it map the whole house and then fine-tune each room was a nightmare. It took hours, like 8 of them (not all in one go). Even now that it's mostly set up, I STILL have to tweak some of the areas. - We did have issues with the hair getting caught in the roller the first few times we used it. It will stop and say, "My roller is stuck." You turn it over, press 2 clips to take the roller out, cut the hair, and put it back. It takes seconds. - It doesn't do corners or edges at all. You're still going to be using your upright vacuum hose for those areas. - The mop setting is good for maintenance cleaning, but it's not going to get any marks off. We ended up doing a good clean of the kitchen floor to get stains up, and now we just use the robot to keep it clean and smell good. - It can get loud. When it goes to its dock and empties, it's VERY LOUD, about the sound of a regular vacuum, but it only stays that loud for a few seconds. When it's sweeping/vacuuming our tile floor, it is pretty loud. Not quite as loud as a regular vacuum, but it's loud. Barely noticeable on carpet. - It's not the best at navigating some things. Some things I know it can fit under it will look at and go around, other things I know it can't get past (8 chairs at the dining room table), it will die trying to get around. It is all in and ready for war with those chair legs. Very often it will get itself in, but it has to be helped out. Overall impression: I am disabled, and this is a lifesaver, game changer. I paid $350 for it, and I feel I got my money's worth. It's not perfect, you're still going to need to take care of corners and stains, but for everyday maintenance, it's great. The app kinda sucks, but not as bad as some of the other comments are saying (maybe they did an update). Setting it up was complete BS and a total nightmare, but once it's done, you never have to mess with that stuff again. I would buy again for $350, not sure if I would buy for anything higher, it would need to do corners and edges a bit better to get me to pay more.

I really don’t recommend this. There are several reasons I rated it 2 stars. These are the issues: 1) The shark has a complex set up with no instructions and no easy way to get them without searching the web. 2) Shark AP is not helpful and overly complex. 3) Before you can use the shark it needs to map the room. After mapping there is no easy way to create extra rooms without creating a new robot. So you’ll have a robot and profile for every floor. 4) Even being technical and creating the rooms, the robot would just refuse to mop the kitchen. I needed to delete the room and remap it and it would only clean one part. It would stop once it got half way and return to the base. 5) when you put it a different room it would get lost and not go back to were it started. Then it would just avoid areas, like in our bedroom it would just not go into the bathroom. 6) forget about setting up rugs when mopping, if you had a rug mapped it would stop as it entered the room and return to base. 7) It would not mop or clean corners. If there was one good thing was that it was quiet. I called up shark support and there response was to do a new map. I had done over 8 maps. Each map takes a while. Easiest thing to was return it. I would rather get another roomba, the shark is just easy to use and more complex than it needs to be. NOT Recommended!

Product Review: Shark Matrix Plus Two in One Robot Vacuum Rating: ★★★☆☆ (3/5 Stars - Great Hardware, Unacceptable Software) The Short Version The Shark Matrix Plus Two in One robot vacuum is an excellent piece of hardware that performs its core cleaning functions well. However, the experience is severely hampered by its connectivity and control app. If you are purchasing this for its "smart home" integration, you should reconsider until the software is drastically updated. The Problem: Flawed Smart Features The only reason I purchased this device was due to the advertising that it "Works With Google Home" for voice control and home automation. Unfortunately, this functionality is almost completely broken. * Daily Reconnection Required: The most frustrating issue is that the Shark Clean Pro app through Google Home must be manually reconnected every 24 hours to function, making automated scheduling or remote starting unreliable. * Voice Control is Unusable: Voice control and full home automation simply do not work correctly. A basic request to start the device often results in a message that the device cannot be started remotely. * Notification Spam: The app's error reporting is severely flawed, turning small issues into major annoyances. When an error occurs, I receive an excessive number of notifications—7 to 10 notifications for a single error—even after the error has been cleared. The Upside: The Robot is Great I must emphasize that I like the robot itself. When it is running, it does a satisfactory job of cleaning. It is a shame that a multi-million dollar company has let such a solid piece of hardware down with a poorly maintained application. All other smart devices in my home work flawlessly, confirming the issue lies squarely with the Shark software. Other Issues I also discovered that the dustbin on my unit was damaged. Thankfully, customer service was helpful and resolved the issue with a warranty replacement. Overall Recommendation If you need a basic, non-smart robot vacuum, this hardware is good. However, if you are buying the Shark Matrix Plus Two in One for the advertised smart features, voice control, and automation—the core reasons for purchasing a modern robot—you will be completely dissatisfied with the app experience. The software requires significant improvement before this product can live up to its marketing promises.

Update 4/21/26 I finally called their customer support who was amazing. He helped me reconnect my robot. Now my floor is getting cleaned again as scheduled. Great customer service. Highly recommended! ————- I love this robot. Keeps my floor clean as long as you’re able to set ii up correctly on first use. What I don’t like is it disconnects from my Wifi and reconnection is a challenge. My wifi speed is 1GB Cleans well but issue on wifi connection, it disconnects and doesn’t automatically reconnect just like all other devices. Reconnecting it is a pain. It seems that it’s bluetooth is not reliable.

One star is too generous. If you have pets this is the worst robot vacuum to have. There is barely any room for the hair and dust it is vacuuming and it gets stuck in the robot so it does not clean well at all. Despite the fact that it mapped my house, it’s still runs up the barstools like that’s the only thing that needs to vacuum and goes underneath the WeatherTech dog bowls and gets stuck . I am constantly having to move it from those areas. It seems to gravitate to …. So much for AI. All around one of the worst shark products I’ve ever owned …don’t waste your money!!!