Aqua Optima AUR002 Countertop Instant Hot & Cold Filtered Water Dispenser, Bottleless Water Cooler, Auto Dispense, No Installation Required

I am very satisfied with this appliance. The filtered water taste very good and doesn't have the aftertaste that my refrigerator water dispenser would leave. Easy to use, the Coldwater is great (you just have to let the motor run for 5 to 10 min to get it cold (I prefer room temperature, so you can dispese just after turning it on). Hot water takes no time to dispense. I purchased the additional warranty since it was a fair price.

I have had multiple different but similar products over the years from different companies and was very pleased by how long they lasted me. After having my last one for three years, while moving apartments, I decided to look for a product with both hot and cold water functionalities and landed on this one. Unfortunately, this device didn’t even last a year before the fuse completely exploded one morning while using the machine. I contact the manufacturer who is located in the UK, but they stated they do not take care of any clients outside of country, and asked me to reach out to Amazon, who isn’t taking responsibility as well. Avoid getting it and spend your hard earned money on a different company/product.

We ended up using this way more than we thought we would. It's very handy to have measured water at the right temp with the push of a button! Works great and the filter delivers good tasting water. Only two minor gripes are: the water tank is a little odd, while large it has some holes in the side about 1/3 the way up just above a surprisingly low fill line. We end up having to refill the tank once or twice per day. I really wish you were about to use the full volume of the tank or that the tank was bigger. The second minor gripe is that the cold water is slightly chilled but not cold. It will lower room temp water to maybe 50f or so. Fine but a little underproforming my expectations. Overall a good product, generally happy with it, and find it useful.

Stopping working after 9 months and no one to help get it working again. So disappointing, it was a gift for my brother. Getting error messages E9, but no direction on how to fix!

To start with the handle for the tank was broken on one side not to big of deal for me things happen but the missing piece is not in the box so this must have happened in manufacturing. The big kicker is the one thing I bought this for does not which is chilled water the hot side seems to work fine the pump kicks on and dispenses hot water but when you try the cold side it makes no attempt to pull in any water from the tank and just acts like it completed dispensing water after a few moments of it sitting there. Seems cheaply build and really poor QC on Aqua Optima's part requesting refund without replacement.