Neato Robotics D8 Intelligent Robot Vacuum Cleaner–LaserSmart Nav, Smart Mapping, No-Go Zones, WiFi Connected, 100-min runtime, Powerful Suction, Turbo Clean, Edges, Corners & Pet Hair, XXL Dustbin, Alexa

Another update: I can admit it when I'm wrong. This neato is still rolling and cleaning my house. And since they've stopped making them, I love it more everyday. The other brands that I've tried just aren't anywhere close to neato quality. I still say this model wasn't as good as the previous models, but it sure is better than the rest of what's out there. Update:. I bought two. Returned one right away for the reasons below. Kept one for myself. It's awful. I've been using Neeto for a long time. Some models have been lemons that barely lasted a year. But this is the first Neeto I've had that doesn't clean. It just pushes debris around. The dust bin is practically empty after an hour of cleaning, whereas my previous Neato would have been tightly packed. Carpet? Might as well blow your breath over that rug. This model of Neeto will not clean it at all. I bought this vacuum as a gift for family with a cabin in the woods -- no internet by choice. This vacuum is not just wifi-enabled. It's WiFi-required. Without it, the vacuum does nothing but blink at you. Why? I've been buying Neatos for well over a decade. The older models were great. Now they've made them ridiculous.

I like that it cleans well. It's quiet. The HEPA filter is easy to clean. That's all the good I have to say about it. It wasn't easy to program. I didn't have any problems connecting to Wi-Fi, but I had to run it three times before it actually completed cleaning the whole house, created an accurate map, and returned to the charger on its own. I worked with customer support for about a month before I decided they actually weren't going to solve the problem. It has run about 18 times. It has made it back to the charger about 6. It gets lost. When it does, it bumps into the same object repeatedly, or runs in circles. Fortunately, it usually continues to clean, so it does a fairly good job of cleaning the whole house multiple times even though it's lost. For this reason, the NoGo zones are worthless. If it doesn't know where it is on the map, it doesn't know where not to go. I had high hopes for this. I am disappointed. A few days ago, it started it's regular run, moved about two feet from the charger, spun around in circles for awhile, and then stopped, saying that it did recognize it's surroundings. I can’t recommend it unless you don't mind babysitting. UPDATE: I've changed my rating to 1 star. I'm so disgusted with this thing, I want to throw it in the trash. It doesn't clean the whole house multiple times it just cleans the same area that it's already done. There's a seting that says what to do if it gets lost. The default is continue cleaning. I changed it to cancel. Now it tries to return to the charger which it can never find. The maps it creates don't make any sense. I started working with support again. So far nothing different than before. They just keep telling me the same things that I've tried before or something equally worhless. Today, they told me to remove the battery to reset the device. Surprise! It didn't work. UPDATE 2: They had me send it to them for repair. When it came back, it worked okay. It didn't get lost. It completed its cleaning run. After about a month, it stopped notifying me that it finished. At the same time it stopped recording the cleaning runs, so I can't tell where it's been. This was important because it didn't always clean all of the areas it was assigned to do. A few days ago, I decided to delete it from the app and start over. Now it won't connect at all. I can still run it manually but I'm really annoyed. I contacted customer service three days ago and got a message saying that no one was available and that they would contact me. Crickets. I've had this worthless piece of junk for six months. It was functional for about one month.

Upon set up, there were some issues that required me to restart the set up multiple times. After getting it completed, it is worked fairly well. This has an aggressive motor when turned on full power, and a quiet operation when running on eco-mode. Occasionally the side spin brush stops and I’m not sure why. Pausing through the app and restarting gets this working again every time. The app is different than what I used for my D3 and does not allow for programming of multiple vacuums. Fortunately, I do not have multiple vacuums. The digital boundary line of the new app is convenient and has decent features. For the price I bought this, I would absolutely buy it again. Now I have a vacuum on each level of my home.

Ok, I have had 5 or 6 Neato vacuums over 8+ years since I first got one. Now normally the newer models were faster, smarter and with more options. Note that all my complaints I have are specifically about the D8 I have the D4 that was used for a smaller area that runs perfectly and way better than the much more expensive and newer D8. I’ve even ran them both at the same time and the D4 runs way faster and cleans better and does not get stuck on all the things the D8 gets stuck on. Here comes the D8! I needed a new one as we run ours daily and they break down over time. I bought it for $400 plus a 3 year warranty because these things will break within that time period. Longest one was 14 months before something broke but again we use them daily. So first off, navigation. This thing is dumb. The guiding system is simply broke. I have had this thing push into a wall, corner or leg of something and just sit there and push and push and push for minutes. Never does anything to fix itself. Rugs! The D8 is simply incapable of managing even the most basic of pile on a rug. It’ll stop going and say it’s wheels are stuck, often midway into a rug. Speed, even on its turbo mode it’s incredibly slow. Most likely due to the poor navigation system. App, I have older models and now must use two apps and the vacuum frequently disconnects from the app which then means the vacuum only runs on ECO mode which is literally a pointless and painfully slow mode that will immediately get stuck on literally everything. Overall I hate this robot. I didn’t notice all these problems until past my return period with Amazon but will be messaging their customer service to see if I can get this thing refunded as we do not use it because it just gets stuck. We have since switched brands.

Before this D8, I owned their first generation 1 machine (XV-11). The one that ran on the Linux o/s we could actually program ourselves. So with several generations apart, to this D8 though it has its quirks. Directly comparing it to the old XV-11 and I could see the improvements. I have read a lot of peoples reviews of why the D8 is not to their liking and I disagree. To me, Neato is the forefront of robot vacuum cleaners. None other sounds like a jet engine revving its engine before takeoff when the robot first leaves its dock. I used the APP and even followed it around the house from a safe distance to watch what it does. Using the APP I am able to block off areas I don't want it to go. Though I agree with Reddit users. The previous generation APP with the ability to draw polygons was a lot better than this newer updated version limited to boxes. Even the orientation the robot creates our floorplan from is actually based on GPS directions as I realized though my building faces north/south we're on a slight angle so the floorplan map looks lopsided. I wish it didn't do that. But all in all, its a good buy... so much I bought a second one from the flyer the seller tucked into the lid. Bought the 2nd one as a gift. They too love it.

I bought a Neat-O d7 Connected in 2018 and it was fantastic!! I had four large dogs and the D7 would pick up nearly all the hair every night! Best machine ever!!! Sadly, the support is diametrically opposite... worst service ever. I lost access to my Neat-O account and thought it was my password. I tried to reset it using the app but it didn't work. I contacted support via email (there is no number to call) and was sent a link to reset my password. The link was circular... I click the link and get a Web page that says to enter my email address. I click reset and I get another email with the same link. I tried creating a new account (different email address) but that doesn't work either. After three more attempts to contact support I get an email saying my request has been escalated... That was seven months ago and I still can't use my vacuum. I bought a D8 (it uses different software) and I was able to create an account. After letting it charge overnight I let it run and start mapping the place. I ran for about an hour and almost made it back to the charging station... but not quite. I helped it the rest of the way back to the docking station but it won't charge... So, I now have an old D7 that would run if it could connect to the Neat-O servers and a new D8 that will make an excellent door stop. I truly loved my D7 but I will never deal with Neat-O again. I just ordered an HONITURE Robot Vacuum and Mop with Auto Empty Station, 3500Pa for $390.00 (a third of what I paid for my D7) It should arrive in a few days and I'm anxious to see it it's as good as the D7 and hope the company is better than Neat-O...!!

Initially it did connect to the app. So I could see the map where it went and turn it on virtually. One day it disconnect from the wifi and I haven't been able to get it reconnected for weeks. Customer service never got back to me. It still cleans when I manually press the play button, but I'm unsure if it's doing the systematic room learning and getting the route more and more efficiently or just rescanning anew everytime. It's predecessor the D3 and ita app is still superior.

This was great while the app lasted but now it only works manually.

Je commande de nouveau ce Robot en espérant avoir un support Technique de Neato afin que ce deuxième Robot fonctionne correctement avec mon application Android. Le Robot acheté précédemment a été retourné pour un "no-connect" avec mon téléphone et aucun support technique de la part de Neato, deuxième et dernier essai de ce Robot Neato D8.