SMARTPRO® GEM-EYE 1 DIAMOND/GEM & SIMULANT TESTER

great product to differentiate gemstones. you should have some basic knowledge to use this tester. The item arrive with the box a bit dented and the item did not work correctly. I reported it to the seller who was very communicative. A new item was shipped out immediately and works good. great seller and great communication. thank you.

منتج اصلي

I own a jewelry store and use it to test stones that I buy. I also use it to test for the customers. I like how easy it is to use. It does need to be calibrated with each use, but that is not too much of a big deal once you get use to it.

Arrivé ne fonctionne pas et un retour très dispendieux

This is the SECOND SmartPro tester I’ve purchased in just over three years, and unfortunately I’ve had the same experience both times. The tester works well when it’s functioning, but neither unit lasted very long before becoming unusable. What makes it even more frustrating is the lack of customer support. I’ve contacted SmartPro multiple times, followed their troubleshooting requests, and each time communication eventually stopped with no resolution. As a professional jewelry seller, I need tools I can rely on. It’s a shame because the tester performs well when it works, but in my experience it becomes an expensive paperweight far too quickly. After two failures and no meaningful support, I cannot recommend it. Such a shame because this company has products I was very interesting in trying but I will take my money somewhere else.