UK Certificate 4 Gas Detector by FORENSICS | O2, CO, H2S, LEL Multi Gas Detector | Sound, Light & Vibration Alarms | Large Display & Backlight | UK NPL Calibration Certificate

Ottimo

My original review is below. The first unit I received had a bad 02 sensor. Sarah reached out to me and within a few days I received a replacement unit. No issue with the replacement, customer service was willing to help and now everything is all good. Thanks Sarah and all at Forensics Detectors. I am sure that I will be purchasing other equipment in the future. I have no idea if this device is easy to use or not. Value for the money certainly does not seem to be there, and accuracy gets a 0% from me right now. The unit I received went into alarm mode when turned on for the first time and will not reset or clear. Display indicates 02 level at 0.0%, which I have to assume indicates a sensor failure or some issue with the equipment. I have sent emails, but so far I have received NO response at all. I understand that equipment fails sometimes, but with 0 time on the equipment? I am not sure that is an acceptable time between failure. Hopefully this company will reply within the next couple of days and this can be resolved. Update on this issue. Customer Support contacted me and is shipping a new unit to me, I will advise further when new item is received.

Works as intended and included the certificate!

This was purchased to replace a broken, very expensive, industrial model. It works just as well and is very accurate, for a fraction of the price....as a matter of fact, this was dropped in water and stopped working. After drying it out, it worked like a charm at the same great level of accuracy. No complaints!

Update: After learning of my concerns, FD reached out directly and offered to help me resolve my issues. With so many companies hiding behind layer upon layer of automation when trying to get ahold of someone with any customer care issues, it is refreshing to see that FD actually concerns themselves with customers’ experiences, and aims for resolve them promptly. This is commendable. Based on this fact, I felt necessary to revisit my review to highlight that each concern received the attention it deserved. Initial review below: I have some concerns with this detector. The display has that “not made in the USA” font often associated with a quantity over quality approach to production originating in another specific country. Furthermore, the quick reference guide contains grammatical and spelling errors which should be addressed. Upon unboxing, I moved to fresh air before ever turning it on to ensure a proper baseline was established. Out the box, the detector’s alarm was incessantly beeping with an EX indication of 4 percent, and an O2 reading of 18.1 percent. My neighbor’s industrial detector, which costs more than ten times what this unit does detected zero percent EX and 20.1 percent O2. I am confident his was accurate and that this detector somehow came from the manufacturer with a fault of some sort. The paperwork states it is calibrated and ready to use out the box. The user interface could be more intuitive. The O2 it picked up outdoors in fresh air also triggered an alarm, which by default is set to 19.5 percent for low O2. This was a bit confusing, as I hadn’t immediately realized that, in fact, two alarm triggers had been met simultaneously (EX present, and low O2). Additionally, please note that FD states you should recalibrate this detector every 12 months. This is important because this step requires the introduction of various gases, in addition to an optional device and hose. Like most, I do not have these gases or additional gadgets just lying around.