Apple iPhone XS, US Version, 256GB, Space Gray - Unlocked (Renewed)

phones physical appearance is in perfect condition! no scratches or marks and we were able to add our service provider metro easy. battery health is at 77% which would be the ONLY downside but we will upgrade later on. overall the phone is literally perfect. I purchased the “good” condition and there’s absolutely nothing wrong with it! get it bc its soo affordable 😝

I broke the screen of my iPhone X and got some cracks on the back. Initially, I planned to repair it at the Apple store, but just fixing the screen would have cost me $275 plus taxes (as of 8/7/2024). So, I decided to buy a renewed phone on Amazon. I was a bit worried about the purchase until I received the phone. When I unboxed it, I was really amazed. There were no signs that this phone was renewed—no scratches, no fingerprints, and no unpleasant smell. It seemed too good to be true. I checked the battery's maximum capacity, and it was at 98%. Some might say this number could be inaccurate, but here's my experience: the next day, I had a chance to test it. I had back-to-back Teams meetings in the first half of the day and had to use phone to talk and view my supervisor’s screen while validating data on my side. The phone performed very well. I had no concerns about signal, battery, or sound quality. Everything worked perfectly. Additionally, the phone came with a screen protector, which was a nice touch. I highly recommend MOBILESUPPLY to anyone looking for a quality products. Their product exceeded my expectations, and I couldn't be happier with my purchase. The phone looks and functions like new, offering excellent value for the price.

Perfect condition and working order.

Good quality phone but it did get hot sometimes

I received the phone within 2 days of ordering. The packaging was fine and initially it appeared to be in great condition. However, I checked the battery health on the first day which stated “Important Battery Message: Your battery’s health is significantly degraded.” The Maximum Capacity for the battery was 78%. No problem, I thought, because one of the reason’s I bought from Amazon is that the phone was advertised “to have a battery which exceeds 80% capacity relative to new” and was “Guaranteed by Amazon” to be “eligible for replacement or refund within 90 days of receipt if you are not satisfied. “ Well clearly, I was not satisfied to receive a phone with a significantly degraded battery. So, I called Amazon Customer service to explain the problem and request a replacement. I did this on the same day I received the phone. The representative was helpful and told me he would send out a replacement immediately, and even upgrade the shipment method for no extra charge. He also told me, both in conversation and in writing to “use the box the replacement comes in to return the original.” That way, I would not be without a phone while waiting for the replacement to arrive. The day the replacement was scheduled to arrive and but had not, I called Amazon customer service back to inquire about the status. Much to my surprise, I was told the replacement phone order had been cancelled by the third-party seller because the original had not been returned. This irritated me for two reasons: (1) I had never been notified the replacement order had been cancelled—apparently, had I not called Amazon was simply going to drop the issue, and (2) I was specifically told by Amazon Customer Service that I did not need to return the original until the replacement was received. I told the agent this was unacceptable and wanted the replacement sent to me, as had been previously arranged. When it became clear that she would not be able to help me, I asked to speak with her manager. After providing her with my phone number, she said her manager would call me back. That phone call never happened. The following day I called Amazon customer service again, now the third time trying to get this issue resolved. I explained the steps I had taken thus far and was put on hold so the representative could verify if my replacement order “was legit.” When I asked what “legit” meant, she said she needed to verify if this was unusual activity on the account because it was a phone purchase. I told her that of course it was legit, as I had email documentation regarding the entire process! After being on hold, she came back and told me the replacement phone would be delivered within 5 days. She also said she would personally call me on that day to verify that it was received. I asked her to clarify that I would receive the replacement first, prior to sending the original back, according to the instructions I had previously received via email. She looked up that email and saw it said: “Please feel free to use the box the replacement comes in to return the original…” After reading that she placed me on hold again. After a minute or so, she came back on the line and asked if she could place me on hold for an additional few minutes. I asked why. She said she was trying to find out what went wrong with the first replacement order. When she came back on the line, she told me “to be on the safe side” I should return the original defective phone first to receive a replacement. I reiterated that this was unacceptable and that I had held up my end of the bargain and done exactly as Amazon had told me to do. I wanted the replacement sent first before I returned the defective phone. She said the email I received was in error and the person who sent it made a mistake—the defective phone would need to be returned before the replacement is shipped out. I told her that while I understand that people make mistakes, I did not think I should be penalized (i.e., be without a phone for at least 5 days) for a mistake that Amazon made. She apologized for the mistake but made it clear that I would not receive a replacement until the original was returned. I informed her I would be writing a negative review. To summarize: I was sent a defective phone, was given incorrect information about how to replace it, had the replacement order silently cancelled without being notified, and Amazon refused to follow through on the terms of their agreement. One star.

I recently got this phone, and I’ve been very pleased with it so far. The design is sleek and modern, with a premium glass back that feels solid and high-quality in the hand. The build quality is excellent, and the device still looks stylish and elegant. Performance has been smooth, handling everyday tasks, apps, and multitasking without any issues. The camera takes sharp and vibrant photos, and the battery life has been reliable throughout the day. Even though it’s not the newest model, it still delivers a great user experience. Overall, this is a dependable and well-built phone that offers great value for the price. I would definitely recommend it to anyone looking for a high-quality device without having to spend too much.

Practically new looked very nice clean

i was really skeptical about buying this phone because of the reviews but im glad i did lol. it came with little to no scratches, absolutely no cracks, battery is at 80% but i think thats really good for a refurbished phone. for 170 dollars its an absolute steal and worth the money. it also came with a screen protector already attached!!

El equipo me llego con muy buena estetica, me encanto apesar de ser un equipo de segunda mano esta aceptable me fascino cambie el aspecto de un iphone 6s a un XS la verdad sigo enamorada de estos equipos, la condicion de la bateria es de 80% pero me ha durado bastante y eso que e estado jugando corre muy bien el software muy rapido quedo satisfecha con mi compra y lo recomiendo ampliamente

no noticeable wear and tear.

The phone appears to be perfect it came with a battery life of 92 % and not a mark on it . I have had a lot of success but phones from Amazon this is my third phone . The first was 7 had a few scratches on the back but a good battery life I have had it about 3 years . Got my pre teen an 8 with 256g was perfect battery life could have been better at 75% but for the price I can buy a battery and change it out . Happy customer here x3

Product as expected, well refurbished, battery works well but is shown as "unknown battery", which is probably normal for a refurbished phone. Very quick delivery.