just opened and set up Christmas tree. It does not have any motion. WHY?

You need to use the AC adapter that should have been supplied with the decoration, and then slide the switch on the rear of the base to turn it on. If you don't want to use the AC adapter, then you can unscrew the battery cover plate base, install batteries, and then operate the switch on the rear of the base. One position on the switch should light all the lamps, make the trains move, move Santa and the reindeer around the top, and play the Christmas tunes. The other position does all the preceding, except play the music. Hope that helps.

Are replacement adapters available for purchase? Mine doesn’t work, nor does the piece work with batteries. Replacement universal adapter did not work

I'm not sure. One thing I am sure about is that this thing is a piece of junk. It worked for 2 Christmases and then it stopped working. It would come on maybe once a day if we were lucky. Beautiful piece but terrible construction. We don't even put it out anymore. It's not very pretty just sitting there with no lights or sounds. Customer service says they only warranty it for 30 days and that's about how long it works. Will never order from Bradford Exchange again.

Where can I get assembly instructions so I can try to repair it? Bradford exchange ignores my question

Where can I take my Thomas Kinkade crystal tree to repair the train that has stopped running.

How do you make music work?

There is a switch to turn the music/lights on.

The Bradford Exchange Thomas Kinkade Animated Tabletop Christmas Tree Train

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Description

🎅 Light up your holidays with the Wonderland Express — where art, motion, and music create unforgettable festive magic!

FESTIVE SOUNDTRACK INCLUDED - Enjoy a medley of 8 classic Christmas carols that bring nostalgic holiday cheer to your space.
HANDCRAFTED ARTISTIC DETAIL - Inspired by Thomas Kinkade’s Painter of Light, each piece is hand-painted and dusted with glittering snow.
EXCLUSIVE COLLECTIBLE DESIGN - Available only from The Bradford Exchange, this limited edition piece is a must-have for discerning collectors.
BRILLIANTLY ILLUMINATED VILLAGE - 12 glowing buildings and 24+ handcrafted figures create a magical winter wonderland ambiance.
ENCHANTING MULTI LEVEL ANIMATION - Watch Santa, reindeer, and train rotate across 4 dynamic levels for mesmerizing holiday motion.

The Bradford Exchange’s Thomas Kinkade Animated Tabletop Christmas Tree with Train is a handcrafted resin collectible featuring 4 levels of rotating animation including Santa and his reindeer, a train that climbs the tree, 12 illuminated buildings, and over two dozen detailed figures. It plays 8 beloved Christmas carols and is inspired by the iconic Painter of Light’s artwork. Measuring 12"x12"x16" and weighing 8.5 pounds, this exclusive holiday decoration combines artistry, motion, and sound to elevate your seasonal décor.

Specifications

ASIN	B001L01CWI
Additional Features	Handcrafted, fully sculptural, Plays Music
Best Sellers Rank	#1,374,652 in Home & Kitchen ( See Top 100 in Home & Kitchen ) #19,885 in Seasonal Décor
Brand	The Bradford Exchange
Brand Name	The Bradford Exchange
Collection Name	Winter
Color	White and Silver
Customer Reviews	4.4 out of 5 stars 621 Reviews
Finish Types	Painted
Included Components	AC adapter (included)
Item Depth	12 inches
Item Dimensions D x W x H	12"D x 12"W x 16"H
Item Weight	8.5 Pounds
Manufacturer	The Bradford Exchange
Manufacturer Part Number	1400328001
Manufacturer Warranty Description	We offer a 100% satisfaction, 365 day return guarantee.
Material	Resin
Material Type	Resin
Model Number	1400328001
Mounting Type	Tabletop
Number of Items	1
Occasion	Christmas
Product Care Instructions	Wipe Clean
Product Dimensions	12"D x 12"W x 16"H
Recommended Uses For Product	Christmas Tree
Size	12x16 inches
Style	Contemporary
Theme	Christmas
UPC	709792405313 709792176183 709792199168
Unit Count	1.0 Count
character	Christmas

Reviews

H**L

1.01.2026

M**L

13.12.2025

D**A

17.12.2024

T**D

30.11.2025

S**H

27.12.2025

N**E

2.01.2026

D**H

31.12.2025

I**T

22.11.2023

G**G

26.01.2024

R**E

27.12.2023

ア**者

10.11.2020

D**S

30.12.2022

M**A

1.02.2024

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The Bradford Exchange Thomas Kinkade Animated Tabletop Christmas Tree with Train: Wonderland Express

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